Support for your team
After a successful website launch, we continue to work with our clients and provide ongoing maintenance and support.
Here are some examples of what we do as part of our support commitments:
- All important Service Level Agreement.
- Support ticket system with priority assignments.
- General technical support and query response.
- Site-breaking bug fixes.
- Small website edits.
- Uptime and performance monitoring and action if necessary.
- Content Delivery Network management.
- SSL Certificates (secure website).
- 4 hourly database backups.
- Disaster recovery plan.
- Quarterly reviews and meetings.
- .. and more
Support for growing websites
If you already run an active content driven website and need some support then speak to us.
We have the skills and tools to provide help, support, and advice to you and your team members.
You may need help in solving challenges with admin management or website and performance issues. If that is the case, we can assist you with that.
If you need someone to be pro-actively looking at ways to improve website administration and content delivery in an effort to maximise your websites potential, we can help you with that as well.
Whilst you’re growing you need to be confident your website can handle it. That’s why we make sure you are in a position to scale.Design and Development
Before Whitefire our web support was sporadic at best. Joe and Becki have given us real support, suggesting improvements to our website and helping with problems - it's been like a breath of fresh air. They have a passion for what they do and it comes across in the work they produce.I would recommend anybody to partner with Whitefire and we look forward to continuing working with them in the long term.
Marketing Manager at Welcome Family
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We develop fully bespoke websites for larger companies working with many businesses like yourself, to create and provide you the tools to help support and manage your website. Don’t take our word for it, We really value our clients feedback to help us provide the best possible service to you.