The Accommodation, Conference and Events department of the University of st Andrews required assistance with creating a WordPress website based on our set in-house pattern library designs. We chose White Fire as it looked a competent company with good reviews and specifically had expertise in using WordPress and wasn’t put off by having to develop a site based around our in-house guidelines. We arranged and meeting and Joe travelled to St Andrews to discuss the project with us and our Digital Communications (DC) team which looks after all University of St Andrews webpages.
It was quickly apparent Joe was highly knowledgeable in WordPress development and was more than capable discussing our unique requirements with our DC representative. He offered unconsidered approaches which would bring about time efficiencies and help future proof the build. We were left in no doubt that Joe and his team would be capable of meeting our project needs and we selected White Fire on this basis.
During the project build we used their Basecamp message board for all group communications which was very effective at allowing users to participate or just be aware of notices and proved very useful to view past correspondences all in the one place. Separate boards were created for different build phases which added to the clarity and ease of accessing and responding to the latest post. When we encountered bugs in the build we would post the issue on the board and Joe or Becki would respond in a timely manner and swiftly offer a range of solutions before developing and deploying a fix.
The content management system employed was very intuitive and easy to use. We also used shortcode which Joe created on our request to speed up the content population process but will also benefit us with reduced admin when we need to annually update certain content. I’m sure any user with minimal training would be able to confidently update our new webpages.
When the build was handed over to our in-house DC team the communication and assistance offered by Joe made it as seamless as possible and was very much appreciated. Although we now host the build internally we will continually use White Fire in the future for any assignments beyond our ability or our DC teams timeframe. Overall, I would highly recommend working with White Fire due to their high level of professionalism, expertise, project processes, communication, quality and value for money. We will definitely continue to consult and work with them in the future.